Degraded Performance
Incident Report for Shipt
Resolved
The shopper app issue has been resolved. We will be issuing blanket late forgiveness and AR forgiveness for the 3-10 p.m. CST window. There will be high hold times when reaching out to our support team.
Posted Nov 10, 2019 - 19:09 CST
Update
A fix has been implemented and we are monitoring the results. We will be issuing blanket late forgiveness and AR forgiveness for the 3-9 p.m. CST window. There will be high hold times when reaching out to our support team.
Posted Nov 10, 2019 - 18:43 CST
Monitoring
Some users may experience issues with the Shopper app. Our tech team is working on a fix and will have this fixed shortly! We will be issuing blanket late forgiveness and AR forgiveness for the 3-9 p.m. CST window. There will be high hold times when reaching out to our support team.
Posted Nov 10, 2019 - 18:16 CST
Investigating
Some users may experience issues with the Shopper app. Our tech team is working on a fix and will have this fixed shortly! We will be issuing blanket late forgiveness and AR forgiveness for the 3-9 p.m. CST window.
Posted Nov 10, 2019 - 15:23 CST
This incident affected: Shipt Shopper App.