Phone calls between Shoppers and Members

Incident Report for Shipt

Resolved

This incident has been resolved.

Posted Jul 11, 2023 - 10:55 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 11, 2023 - 09:31 CDT

Update

This issue has been identified. We appreciate your patience while we work to resolve it.

Posted Jul 10, 2023 - 16:24 CDT

Investigating

We’re aware of an issue currently impacting shoppers’ ability to communicate with customers via phone calls. At this time, we recommend that shoppers consider using in-app messaging or texting to communicate with customers while shopping and delivering. If you are unable to reach a customer via message, please contact Shipt Support for assistance.

Posted Jul 10, 2023 - 14:02 CDT

This incident affected: Shipt Shopper App.