We have confirmed that Shoppers are able to checkout for prepaid orders successfully again. We appreciate your patience while we worked through this issue.
Posted Jan 05, 2023 - 14:39 CST
Monitoring
We have addressed the issue with prepaid orders at checkout. We will continue monitoring to ensure a full recovery. If you are unable to check out, please ask for a visual confirmation of the order or contact Shopper Support via chat to have the order released.
Posted Jan 05, 2023 - 13:24 CST
Update
We’re aware that some shoppers are experiencing issues with prepaid orders at checkout. If you are unable to check out, please ask for a visual confirmation of the order or contact Shopper Support via chat to have the order released. We apologize for the inconvenience.
Posted Jan 05, 2023 - 12:23 CST
Identified
We’re aware that some shoppers are experiencing issues with prepaid orders at checkout. If you are unable to check out, please ask for a visual confirmation of the order or contact Shopper Support via chat to have the order released. We apologize for the inconvenience.
Posted Jan 05, 2023 - 12:23 CST
Investigating
We're aware that some shoppers are having issues checking out with prepaid orders. Our teams are actively working to address the issue.
